Pantelwar
AI-native engineering studioExplore services

Ship production-grade
AI agents & software

We design, engineer, and deploy intelligent software — AI agents, AI-native platforms, and full-stack products — for startups, CTOs, and enterprises that care about craft, speed, and scale.

Book a consultationView services
Engineering-firstProduction-readySecurity-hardenedGlobal delivery
pantelwar › agents/support-ops.ts
1import { Agent, Tool } from "@pantelwar/runtime"
2
3export const supportOps = new Agent({
4 model: "claude-opus",
5 role: "Tier-1 support engineer",
6 tools: [ticketSearch, kbLookup, refund],
7 guardrails: { pii: true, escalateAfter: 3 },
8})
9
10✓ deployed · p50 480ms · 99.97% uptime · handled 4.2k conversations today

Trusted by engineering teams building what's next

DRDOLoudcloudCred MitraSMCSkalogsTerracottaStoxkartBitwyreAutotrenderCoinvestasiDRDOLoudcloudCred MitraSMCSkalogsTerracottaStoxkartBitwyreAutotrenderCoinvestasi
Positioning

An engineering firm, not a prompt shop.

We move teams from traditional software delivery to AI-native product development — where intelligence is embedded into the workflows, products, and engineering process itself.

Production-grade AI agents

Reliable, observable agents with tool use, guardrails, and evals — not demos that fall over at scale.

Custom AI workflows

End-to-end automations that replace manual queues, reviews, and handoffs inside real business operations.

Full-stack software development

Modern web, mobile, and backend systems engineered with senior teams who treat code as a craft.

AI-assisted rapid engineering

Faster delivery with AI inside our own stack — planning, coding, testing, and reviewing the work.

Scalable cloud & backend

Cleanly architected services, event pipelines, and data layers designed for 10x and 100x growth.

Enterprise-ready architecture

Security, compliance, observability, and access control treated as first-class, not bolted on later.

Services

Everything you need to ship intelligent software.

From AI agents and custom applications to full-stack platforms — delivered by a senior engineering team that treats production as the bar, not the goal.

AI Agent Development

Custom agents that use tools, call APIs, and drive real outcomes — support, sales, ops, and internal automation.

01 / 11

Custom AI Applications

End-to-end AI products built around your workflow, users, and data — not another thin wrapper over a chat box.

02 / 11

AI Workflow Automation

Replace manual queues, reviews, and reconciliations with reliable, observable, human-in-the-loop automation.

03 / 11

LLM Integrations

OpenAI, Anthropic, and open-source models wired into your product with evals, fallbacks, and cost controls.

04 / 11

RAG & Knowledge Assistants

Grounded, permissioned assistants over your documents, code, CRM, and internal systems — with traceable answers.

05 / 11

AI Chatbots & Copilots

Customer-facing and internal copilots with memory, tool use, and brand-safe behavior at production scale.

06 / 11

Full-Stack Product Development

Design, engineering, and platform work across web and APIs — from zero-to-one MVPs to enterprise rollouts.

07 / 11

Web & Mobile Apps

Next.js, React Native, and Flutter apps with crisp UI, fast performance, and thoughtful engineering under the hood.

08 / 11

Backend & Platform Engineering

Services, pipelines, and data platforms designed for scale, reliability, and long-term maintainability.

09 / 11

MVP to Enterprise Scaling

Go from first prototype to multi-region, multi-tenant platform without rewriting the system twice.

010 / 11

AI-Native Modernization

Retrofit existing products with agents, assistants, and intelligence — carefully, measurably, and safely.

011 / 11
Security

Security engineered across infra, app, and AI.

If your product uses agents, tools, customer data, or production workflows, the attack surface is wider than most teams admit. We design for that on day one.

Posture · v2.4
Defense in depth
  • 01PerimeterWAF · rate limits · DDoS
  • 02NetworkVPC · segments · egress
  • 03ApplicationAuthN · AuthZ · validation
  • 04Dataencryption · scoped IAM
  • 05AI Layerguardrails · allowlists · evals
24 controls mappedobservability wired through every layer
01 / 04

Infrastructure

Cloud posture scoped from day one.

  • Least-privilege IAM & secret hygiene
  • Segmented networks, edge controls
  • Audit logs, backups, DR posture
02 / 04

Application

Security as a design constraint, not a checklist.

  • Threat model before implementation
  • Secure SDLC with review gates
  • Validation, abuse resistance, monitoring
03 / 04

AI & Agents

Production-grade controls for non-deterministic systems.

  • Prompt, tool & output guardrails
  • RAG permissions & data boundaries
  • Evals, traces, human escalation
04 / 04

Operations

Incidents you can diagnose, not guess at.

  • Observability tied to security events
  • Runbooks, alerts, escalation paths
  • Ownership across app · infra · AI
Operating principles
  • Shift-left threat modeling
  • Least privilege by default
  • Defense in depth
  • Human-in-the-loop for AI
  • Evals before production
  • Post-incident learning
How we work

A delivery process built for production, not slides.

A clear, senior-led engagement model — calibrated for teams that need to ship quickly and trust what ships.

  1. Step 01

    Discovery & use-case mapping

    We sit with your team to understand workflows, constraints, and success metrics — then shortlist the AI and software use cases that actually move the needle.

  2. Step 02

    Product & system design

    Architecture diagrams, data flows, and UX prototypes shaped by real user journeys. Decisions are made in writing, not in passing.

  3. Step 03

    AI architecture & workflow planning

    Model selection, retrieval and memory design, tool interfaces, evaluations, and guardrails — all specified before a single line of production code.

  4. Step 04

    Development & integration

    Senior engineers building in tight sprints with AI-assisted workflows, rigorous code review, and continuous deployment from day one.

  5. Step 05

    Testing, security & hardening

    Automated test suites, agent evals, load testing, threat modeling, and access control baked in before launch — not during incident response.

  6. Step 06

    Deployment & scale support

    Cloud deployment, observability, SLOs, and ongoing iteration. We stay as long as you need us — as a partner, not a hand-off vendor.

Why Pantelwar

Built by senior engineers who've already shipped it.

We combine the depth of a great product team with the pace of AI-native development — so you get real systems, faster, without sacrificing craft.

12+
years shipping production systems
40+
AI and software projects delivered
99.97%
uptime across live agent workloads
4.2k+
automations running in customer production

  • Engineering-first mindset

    Code review, testing, architecture, and observability are not optional. Every feature is designed to survive production.

  • Real AI implementation

    We avoid hype and ship agents and AI features with evaluations, guardrails, cost controls, and human oversight.

  • Production-readiness is the bar

    Security, compliance, and reliability are scoped from day one — not an afterthought before go-live.

  • Business outcomes, not demos

    Engagements are tied to measurable outcomes — deflection rates, cycle time, conversion, revenue, cost.

  • Deep backend & architecture

    Senior backend, platform, and data engineers — not just UI teams dressed up with AI tooling.

  • Fast execution, high quality

    AI-assisted workflows let a small senior team deliver at the pace of a large one, without the usual compromises.

  • Flexible engagement model

    Fixed-scope builds, embedded teams, or ongoing partnerships — structured around how your team actually operates.

Use cases

Where AI actually earns its keep.

Patterns we ship again and again for founders, CTOs, and enterprise teams — with evaluated quality and real operational lift.

Customer ops

AI support agents

Tier-1 and Tier-2 automation that handles tickets, refunds, and account actions — with safe tool use and clean escalation.

Ops automation

Internal operations copilots

Agents that run inside your stack — pulling from CRM, billing, and ops tools to execute the boring, error-prone work.

Revenue

Sales & lead qualification

Qualify inbound leads, enrich records, draft outreach, and auto-route hot conversations to the right rep in real time.

Internal RAG

Knowledge assistants for teams

Permissioned RAG assistants over documents, code, tickets, and wikis — with traceable citations, not hallucinations.

Analytics

AI dashboards & workflows

Natural-language analytics, anomaly detection, and triage views that turn raw data into decisions teams can act on.

Customer

AI-enabled customer portals

Self-serve portals with embedded agents — onboarding, support, billing, and upsell flows, all intelligent by default.

Platform

Custom automation platforms

Purpose-built internal platforms that operationalize AI across teams — with audit trails, permissions, and governance.

Case studies

Real systems. Measurable impact.

A sample of recent engagements — product category, problem, approach, and outcome. Client and project names are kept confidential per our engagement practice.

Corporate Intelligence · Platform

AI-powered corporate intelligence platform for diligence teams

AIMulti-agent intelligence + AI-driven peer comparison
5M+
entities indexed
250ms
p95 query latency
−80%
diligence cycle time

Problem

Due-diligence analysts across venture, lending, and compliance functions were stitching together MCA filings, director records, shareholding, and charges from four to five disconnected tools. Reports took days, arrived stale, and rarely compared cleanly across peers.

Approach

We designed and shipped an end-to-end corporate intelligence platform. A set of AI agents traverse filings, director networks, shareholding, and charge registers to assemble structured intelligence reports on demand. A comparison layer benchmarks multiple companies side-by-side across financial, legal, and governance axes — in minutes, not days.

NBFC · Lending Platform

RBI-compliant LOS + LMS in a single, unified stack

AIAI-assisted underwriting and rule optimization
6x
disbursal throughput
14 days
application → payout
DLA-ready
RBI-compliant stack

Problem

A scaling NBFC was running origination, servicing, and collections across 10+ disconnected vendors — with manual KYC, fragile bureau pulls, and no coherent story for RBI's Digital Lending Directions, KFS, or Scale-Based Regulation.

Approach

We built a unified LOS + LMS with a configurable rule engine, e-KYC and bureau flows, e-NACH, e-sign, and disbursal; plus EMI, NPA, collections, CIC reporting, KFS generation, and cooling-off — all built around RBI compliance from day one. AI-assisted underwriting surfaces risk patterns and recommends rule tweaks from live portfolio behavior.

Wealth · MFD Platform

AMFI-ready mutual-fund distribution platform with SIP, goals, and rebalancing

+42%
onboarding conversion
< 3 min
CKYC to first order
2,100+
active distributors

Problem

A distributor network needed a modern MFD platform — onboarding, lump-sum and SIP orders, goal-based planning, portfolio rebalancing, and AMFI-aligned reporting — without patching six different vendor SDKs at the UI layer.

Approach

We shipped an end-to-end MFD product with CVL-KRA and BSE Star MF integrations, goal trackers, portfolio analytics, distributor dashboards, and automated regulatory reporting. Built for both D2C and partner-led flows, with whole-share allocation logic and SIP-on-basket support.

Wealth · RA / RIA Platform

SEBI-compliant advisory and model-portfolio platform

3 weeks
to first live basket
12,000+
active subscribers
SEBI-aligned
audit trail

Problem

An advisory firm needed to publish research calls, run model portfolios, manage subscriptions, and maintain audit-grade disclosure records — entirely inside SEBI's RA / IA framework — without the UX collapsing under compliance weight.

Approach

We built a wealth platform covering model portfolios, minimum-investment calculations, whole-share allocation, SIP-on-baskets, invest-more and rebalancing flows, factsheet generation, and disclosure management. Compliance-aware by design, advisor-friendly by default.

Private Wealth · HNI / UHNI

Consolidated wealth platform for HNI and UHNI clients

AIAI copilots for RM briefs, anomaly flags, portfolio summaries
6 asset classes
unified view
₹4,500 Cr+
AUM tracked
< 2 min
portfolio refresh

Problem

A private-wealth firm needed a consolidated portfolio platform for high-net-worth and ultra-high-net-worth clients — multi-asset (equities, MF, AIFs, PMS, debt, real estate, private markets), multi-custodian, with white-glove advisory workflows and concierge-grade reporting.

Approach

We built a private-wealth platform that consolidates multi-asset holdings across custodians, computes unified XIRR and time-weighted returns, and supports relationship-manager workflows, goal planning, tax-harvesting views, and structured-product tracking. AI copilots summarize portfolio movements, flag anomalies, and draft client-ready briefs — freeing RMs to focus on conversations, not data-pulls.

Technology

A modern, battle-tested stack.

We choose tools for longevity, not trend. Every stack decision is made with your team, your constraints, and the next three years in mind.

Models & AI

01
OpenAIAnthropicLlamaMistralLangChainLlamaIndexCustom orchestrationEvals

Languages & runtimes

02
PythonGoNode.jsTypeScriptRust

Frontend

03
ReactNext.jsReact NativeFlutterTailwind

Data & storage

04
PostgreSQLRedisPineconepgvectorClickHouseBigQueryS3

Cloud & infra

05
AWSAzureGCPCloudflareTerraformKubernetesDocker

Integration & ops

06
REST / GraphQLgRPCKafkaTemporalOpenTelemetryStripeSegment
Industries

Where we've shipped AI and software.

We partner with teams across industries that take engineering, compliance, and user experience seriously.

Fintech

Reconciliation, risk, onboarding, and agent-led operations — built to pass security and compliance reviews.

SaaS

AI-native features, copilots, and usage-aware workflows embedded into modern B2B products.

Healthcare

Clinical assistants, documentation automation, and knowledge retrieval designed for PHI-sensitive environments.

E-commerce

Personalization, support automation, merchandising copilots, and checkout-adjacent AI experiences.

Enterprise ops

Internal copilots and process automation across finance, HR, IT, and operations teams.

Education

Tutoring assistants, grading copilots, and learning platforms with assessment-grade evaluation.

Logistics

Dispatch, tracking, exception handling, and carrier operations augmented with intelligent workflows.

Fintech solutions

Next-gen fintech
for broking & capital markets

Production-ready platforms for brokers, wealth managers, and fintech teams — from onboarding and execution to advisory and mutual funds. Compliance-ready, scale-tested, and AI-native from day one.

Transforming every stage of capital-market growth.

From onboarding and execution to advisory and mutual funds — our platforms power seamless operations, regulatory compliance, and client success at every step of the journey.

View all solutions
01 / 04

Digital Client Onboarding (eKYC)

End-to-end digital onboarding with e-KYC, Aadhaar / PAN verification, selfie checks, and AA integration. Real-time tracking, regulatory submissions, e-signatures, and admin-assisted onboarding baked in.

02 / 04

Trading & API Infrastructure

Robust trading stack with CTCL and multi-broker support. Developer-friendly API portal with real-time market data feeds, order execution, webhooks, rate limits, and usage management.

03 / 04

Algorithmic & Options Trading

Strategy builders, back-testing, and broker-API integrations for options and quantitative desks. An algo marketplace with automated execution, risk gates, and transparent performance tracking.

04 / 04

Mutual Fund Solutions

End-to-end mutual fund platform — SIPs, lump-sum, goal tracking, portfolio rebalancing, and fund discovery with in-depth comparison and analytics. Built for both D2C and advisor-led flows.

Let's build

Have an AI product, agent, or automation in mind?

Tell us your use case. We'll come back with a clear architecture, timeline, and team shape — usually within 48 hours.

Book a consultationcontact@pantelwar.com
Contact

Let's talk about what you're building.

Share a quick brief and our engineering team will get back within two business days with a clear next step.

By submitting you agree to our light-touch privacy policy. No mailing list, no tricks.

Email
contact@pantelwar.com
India

Lower Ground Floor, 50-A, Pioneer House, Sector 16, Noida, Uttar Pradesh 201301

United States

Pantelwar Inc, 8 The Green Suite B, Dover, Delaware 19901

Prefer a live conversation?

Grab a 30-minute slot with our engineering leads — no sales rep, no pitch deck.

Book on Cal